1. Introduction
Mayekawa Electric Europe AG (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us or use our services.
At Mayekawa Electric Europe AG, respecting your data protection rights is a top priority. This Notice explains how we use personal data and other information about you, how we process such data, and what rights you have regarding your personal data.
2. Data Controller & Contact
The controller responsible for data processing is:
Mayekawa Electric Europe AG Thurgauerstrasse 105 8152 Glattpark (Opfikon), Switzerland
If you have any questions or concerns about this policy or your data protection rights, please contact us at: Email: info@mayekawaelectric.com
3. Personal Data We Collect
We may collect the following categories of personal data and other information related to you (such as cookies):
Identification data and business contact information: You share with us such as first name, last name, job/position/title, business email address, business address, telephone number, mobile telephone number, telefax number, private telephone number.
Inquiry Data: Information you provide when you contact us for inquiries regarding our trading or consulting services.
Contractual Data: Data necessary to fulfill our contractual obligations (e.g., billing information).
Usage Data: Technical data (IP address, browser type) when you visit our website (e.g., via cookies).
4. How We Use Your Data (Purpose)
We may use your personal data and other information as described above for the following purposes:
- To provide and manage our trading and consulting services.
- To respond to your inquiries, requests, and provide quotations.
- To enter into and perform contracts with you or your organization.
- To send you updates or marketing communications (only with your consent, where required).
- To comply with our legal and regulatory obligations.
- To improve our website and services.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your data in the following limited circumstances:
Group Companies: With our parent company, Mayekawa Electric Co., Ltd. (2-17-30 Koishikawa, Bunkyo-ku, Tokyo, Japan), for administrative purposes or service delivery.
Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., IT support, logistics), under strict data processing agreements.
Legal Obligations: If required by law, regulation, or a valid legal process.
6. International Data Transfers
We are based in Switzerland and our parent company is in Japan. Your data may be processed in or transferred to countries outside of Switzerland and the European Economic Area (EEA).
As a general principle, transferring personal data from Switzerland (under the nFADP) to a country without an adequacy decision, such as Japan, requires “appropriate safeguards.”
In practice, the most common method is to conclude Standard Contractual Clauses (SCCs), which are recognized by the Swiss authorities, with the recipient. (These are the EU’s SCCs, adapted as necessary for Switzerland.)
However, in specific, exceptional cases—such as when the individual has given explicit consent or when the transfer is directly necessary to fulfill a contract with them—such transfers are permitted without these safeguards.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal or statutory retention periods.
9. Your Rights
Under applicable data protection law (FADP/GDPR), you have rights regarding your personal data. Subject to legal conditions, you may have the right to:
- Right of Access: The right to request information about whether we process your data and, if so, which data.
- Right to Rectification: The right to request the correction of inaccurate personal data.
- Right to Erasure: The right to request the deletion of your personal data, subject to legal retention obligations.
- Right to Restriction: Request the restriction of processing.
- Right to Object: Object to the processing of your data.
- Right to Data Portability: The right to receive certain data in a common electronic format or request its transfer to another controller.
- Right to Withdraw Consent: Withdraw your consent at any time, if processing is based on consent.
To exercise these rights, please contact us at info@mayekawaelectric.com. You also have the right to lodge a complaint with the competent supervisory authority (in Switzerland, the FDPIC).
Please note that the rights described above are not absolute, and that your request cannot always be met entirely. For example, sometimes we cannot delete or restrict the processing of your personal data as we may have legal obligations or contractual obligations to keep certain such personal data.
10. Use of Cookies
Our website may use essential cookies to function. We may also use analytical cookies to understand how visitors use our site. We will ask for your consent for non-essential cookies where required by law.
11. Changes to this Privacy Policy
We may amend this Data Protection Declaration at any time without prior notice. The version published on our website is the current version.
Date of publication: October 29, 2025